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Frequently Asked Questions

Find answers to our most asked questions including what you should wear on Soccer Island, information about inclement weather and more.

Where are Soccer Shots programs offered?

Soccer Shots is held at childcare centers, preschool and schools, as well as public locations. Our public programs are open to the general public while our childcare center and school programs are only open to those enrolled at the location.

What can I expect from a Soccer Shots class?

Our weekly 30-45 minute classes focus on basic soccer skills like dribbling, passing and shooting. Through fun games and positive reinforcement, children begin to experience the joy of playing soccer and being active. We also highlight a positive character trait each class such as respect, confidence and determination.

What equipment will my child need to participate?

Soccer Shots provides all of the equipment necessary at each of our classes. Your child should wear activity-appropriate clothing. Cleats and shin guards are NOT necessary.

How does Soccer Shots make weather-related decisions?

We believe that every All-Star wakes up excited to play with us on Soccer Island, so Soccer Shots is always ON unless you hear from us. This means that we often wait to make a decision until close to class time, as the weather in Houston passes quickly and can be quite different from one part of the city to another. In the case of intermittent weather, our coach will arrive 30 minutes before class time to determine if the conditions are safe to play. If we need to cancel, you will receive a text and/or email. We evaluate 3 criteria to determine if it’s a safe and fun environment for your All-Star: 1) Playable condition of the surface on Soccer Island... 2) Current atmospheric conditions... 3) Future atmospheric conditions and radar... Then, we make a decision and notify families ASAP if we have to cancel the fun for that day. In short, we always aim to deliver our program to your All-Stars, with a healthy dose of reason and rationality mixed in! We thank all our families in advance for understanding how tricky the weather can be!

What happens if a class is cancelled due to inclement weather?

Soccer Shots will notify you by email and text if a class needs to be canceled due to inclement weather.

When are the make-up days for canceled classes?

Soccer Shots provides scheduled make-up days after the end of each season. In our longer Fall and Spring seasons, we provide 2 make-up days. In our Summer season, we provide 1 make-up day. For anything beyond 2 canceled classes, we attempt to find a solution during the season, pending school schedule availability or park permit availability.

Does Soccer Shots offer a make-up class for a class missed due to personal reasons?

Each season has make-up days built-in to the program after the season end date. We will offer these make-up classes regardless of whether we had any weather cancelations. We will offer a fun, innovative curriculum on these make-up dates to introduce new games, character development, and fun!

Does Soccer Shots offer refunds?

Yes. At heart, Soccer Shots Houston aims to deliver a beloved growth experience for every child and a remarkable experience for every family. If you and your child are not positively impacted by your Soccer Shots experience, we offer a refund or credit for any future season.

Will my child get a Soccer Shots jersey?

If you enroll your child in Soccer Shots to participate in anywhere from one to multiple seasons of Soccer Shots throughout a year, your child will receive a youth jersey. Youth jerseys are distributed one time per year and are included in the cost of enrollment, regardless of the number of seasons you sign your child up for within that year. Jerseys are distributed via mail and addressed to the child. You will receive tracking information once the jersey has shipped to your address. Please understand that if you enroll within two weeks of the season start date, your child is not guaranteed to receive their jersey before the first session. Should you have any questions about your child’s youth jersey shipment, or if you would like to exchange sizes, please contactshipping@soccershots.com. Please note, some Soccer Shots programs do not include jerseys, such as birthday parties, demos, free play days and school-paid sessions.

How do I exchange or return a Soccer Shots jersey?

If you need to exchange your child’s jersey for a different size, please contact shipping@soccershots.com. Please provide your name, your child’s name, your shipping address, the size you received and the size you are requesting. You will receive a response within 1 business day that will include a prepaid return label. Please return your jersey as soon as possible. After we receive confirmation that the jersey has shipped, we will send you your requested exchange jersey. Please note, jerseys must be in new condition with the tag still attached to be accepted as a return.

How do I know how my child is doing in a Childcare Center/Preschool class?

This is one of the most common questions we get. Here’s what we offer: for our Spring and Fall seasons, we send a mid-season progress report home with your child that gives a brief overview of how they are doing in class. We also provide an end-of-season certificate that highlights your child's progress in our class. Further, you are always welcome to come watch your child play as long as you confirm your attendance with the school before you arrive. If you are curious to know how your child is doing beyond our progress report and certificate, please reach out to us by phone or email and we’re happy to reach out to your coach for an All-Star update!

Does Soccer Shots provide photos or videos during the season?

At this time, we do not provide photos or videos of our classes. Our coaches are guests at our childcare center locations, and we only have your children in our program for 30-40 minutes. We ask our coaches to put their full and undivided attention towards the children in their care and to leave their phone/camera for class emergencies only. Please check with your Childcare Center/Preschool to see if they have photos or videos on a Center shared site.

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